Refund policy

Every Caked By Sabreen basket is baked fresh and hand-assembled to order, and many items are personalized for your client. Because our treats are perishable and our keepsakes are custom-made, we handle this a little differently than a typical store.

Our promise. If your gift arrives damaged, incorrect, or not up to the standard we promised, we will make it right. Contact us within 24 hours of delivery at info@cakedbysabreen.com with your order number and a photo, and we will remake and redeliver the item or issue a refund for it, at our discretion.

Changes and cancellations. Because we source, bake, and personalize each order, you can change or cancel an order for a full refund up until it enters production. Baskets enter production the morning of delivery, and open house orders enter production 24 hours before the event. Once an order is in production, it can no longer be cancelled or refunded, except under our promise above.

Perishable and personalized items. Baked goods and personalized keepsakes (engraving, custom prints, monograms) cannot be returned or refunded once produced, as they cannot be resold.

Gift cards and dinner vouchers. Gift-card and dinner-voucher items (for example, First-Night Dinner) are non-refundable once delivered.

Refunds. Approved refunds are issued to the original payment method within 5 to 10 business days.

Questions? Email info@cakedbysabreen.com or call (630) 640-0579.